Cancellations and Returns -

Our returns and exchange policy is subject to goods sold by NativeMarket.online 's verified brands and designers directly to you, with no exceptions for third party sales.

All policy changes will reflect on this page.
In brief, we will offer a full refund if the item(s) were paid for using a debit/credit card and offer store credit should the payment mode chosen be COD. For this purpose, we must receive the sold merchandise within 14 days from the delivery date.

Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged.

The Policy envisages the terms and conditions under which:

You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a stipulated period of time.
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”).

In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

Lastly, you agree, abide and acknowledge that NativeMarket.online ’s decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once NativeMarket.online has notified you about its decision.

What Can I Return And When?
You receive a faulty or defective product
You receive a product that is different from what you ordered
If the product does not fit well (size issues)
What Products Can NOT Be Returned?
Items that have been worn, washed or soiled
Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
Consumable products like food and beverages, bath and beauty products
Bulky items like furniture, statues, paintings, temples (mandir)
Custom-made or hand-made products
No refund, exchange or return on discount/sale items.
Conditions For Returning Products:
The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
Products must be in their original form and unsoiled
Brand packaging should be intact
Replacement of a product will be subject to availability of the product on the website at that time
Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale.
A return/exchange request should be raised via email quoting order number to hello@brownliving.in.
Sensitive cases will receive a call back from the team at NativeMarket.online .
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product.
If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
If the goods are delivered to you in a damaged condition, please email us at hello@brownliving.in with a photograph of the damaged product, the invoice details and barcode on the package.
Exchanges are subject to the discretion of a friendly and diligent team at NativeMarket.online .
Size change requests are considered for exchange first and only refunded (store credit if COD/direct refund if debit/credit card) should no alternative size be available.
As NativeMarket.online stands for exclusivity, many of our products are offered in limited sizes. Please note this may vary by designer/brand. Please check the product details for any anomaly.
Refunds are processed one week after receiving the returned goods.
Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.
Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.

When will I get my refund?

If you want refund in your bank account it will take 5-7 working days and if you want store credits, it will be initiated in 24-48 hours.

How do I return or replace a product?

Just click on the Return/Replace button Customers see against Customer’s order in Customer’s My Orders page in My Account, and we will take care of the rest.
Customers can return a product to Oorinastore.com.com if:

Product is still under 10 days of receipt of Customer’s order
Faulty/defective product
Physically damaged product
Unhappy with the product quality
The product is different from description on the website
Size/Fit issue

However, sometimes the Vendor’s Shipping, Return or Exchange, Cancellation and Refund Policies differ from Oorinastore.com, and in those cases Oorinastore.com has to follow the Policies of Vendors . Therefore, we request all our Customers to do a thorough check with the Vendor’s Policies before placing any Order.

We’ll arrange for pickup of Customer’s package within 4 working days of receipt of Customer’s request through one of our courier partners.

How do I cancel my order?

Customers can cancel their order any time before the shipping of Customer’s product. Just click on Cancel button against the order in My Orders in My Account. We will cancel it and initiate Customer’s refund.

What do I do if I receive wrong product?

If Customers receive a wrong product, we request Customers to report Customer’s concern through our Contact Us form within 10 days of receipt of Customer’s order. We’ll get back to Customers and arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint. Customers can choose to have refund/replacement of the product.

What do I do if I receive a faulty product?

If Customers receive a faulty product, we request Customers to Contact Us within 10 days of receipt of Customer’s order. We’ll arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for Customers/refund the entire amount, as per Customer’s request.

What are the Terms and Conditions for return/replacement?

Our 10 days Replacement policy ensures that Customers have a hassle-free shopping experience with Oorinastore.com.com. Our service guarantees Customer’s purchase and gives Customers 100% of Customer’s money back in case we falter on our commitments.
Following are the terms and conditions for return/replacement.

Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
If the product value is less than Rs. 1000, amount will be refunded in Oorinastore Credit which can be used in parts or fully in the next 1 year
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
Replacements will be made basis availability of that product on the website

I am not satisfied with the quality of product I received. What should I do?

Don’t worry! If Customers are not satisfied with the quality of Customer’s product, we request Customers to report Customer’s concern through our Contact Us form within 10 days of receipt of their order. We’ll arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per Customer’s request.

What do I do if the product received is physically damaged?

If Customers receive a physically damaged product, we request Customers to report Customer’s concern through our Contact Us form within 10 days of receipt of Customer’s order. Customers will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per Customer’s request.

How long will it take to cancel my order?

We take 1-2 business days to cancel Customer’s order and initiate refund if applicable. Customers will be intimated once cancellation is complete.

What if I choose to have replacement and the product is sold out on Oorina Store?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after Customer’s confirmation

What do I do if product received is different from the description on Oorina Store?

If Customers receive a product that is different from the description on oorinastore,com we request Customers to report Customer’s concern through our Contact Us form within 10 days of receipt of their order. Customers will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint. Customers can choose to have refund/replacement of the product.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

Items that have been worn/washed/soiled
Innerwear, lingerie cannot be returned on account of hygiene
Products which were sold as combos/sets, are not eligible for return/replacement as individual items
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply

Do I need to pay the courier company to send my product back? Will I get the money back?

If we arrange the pick up of Customer’s product, Customers don't need to pay anything.
In case we are unable to arrange a reverse pickup for Customers, we’ll inform Customers and request Customers to return the product via any other courier. We will refund the amount.

Why was my order cancelled?

Customer’s order may have been cancelled because of any of the following reasons:

Non-availability of the product(s)
Inaccuracies or errors in pricing information

Problems identified by our fraud detection department
We may put additional checks and verifications or seek more information before accepting any order. We will contact Customers if all or a part of Customer’s order is cancelled or if additional information is required to accept Customer’s order.

Purchasing on Oorina Store

Do Customer’s products come with guarantee/warranty details?

Oorinastore.com guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on Oorinastore.com are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable.

I haven't received any SMS/e-mail confirmation about the order I just placed on Oorina Store. What should I do?

Please fill in our Contact Us form with Customer’s transaction details and we will look into it immediately and get back to Customers with the confirmation

I have added a few products to my cart but I won't be buying them now. Can Customers save my list?

Yes, absolutely. We will keep Customer’s cart saved with us. The selected items will not be removed unless Customers remove those. However, since our inventory sells out fast, it is advised that Customers complete Customer’s purchase as soon as Customers can.

Can I buy more than one product in one go?

Yes, Customers can. As Customers click the Buy button on a product page, it gets added to Customer’s shopping cart. Customers can add as many products as Customers want and then pay for the entire order in one go!

I am interested in a product that is sold out. How can I buy it?

Don't be disheartened if a product Customers like is not available currently. Click the Notify Me button/link on the product page. We will let Customers know the moment Customer’s selected product is back in stock.

I don't know how to buy online. What should I do?

Don't worry if Customers have never bought online. Here are the steps to buy products and deals on Oorinastore.com.

Click theBuybutton on the product or deal Customers like.
Click the Proceedto Payment button.
Enter Customer’s name, e-mail ID and phone number next.
Enter Customer’s shipping address if Customers are buying products.
Click the Proceed to Payment button.
Select Customer’s payment mode (Credit card, Debit card, Netbanking, Cash on Delivery, Credit Card EMI). If Customers are not comfortable paying online, Customers can choose the Cash on Delivery option and pay on the actual delivery of Customer’s product.